Shipping Policy

At lelabofragrancestore.com, we understand that the anticipation of a new signature scent is part of the luxury experience. We are committed to delivering our fine fragrances and hand-poured candles to your doorstep with efficiency, care, and complete transparency.

1. Complimentary Shipping

We believe that luxury should be accessible without additional burdens. Therefore, we are pleased to offer Free Standard Shipping on all orders, regardless of the destination or order value. The price you see is the final price you pay.

2. Order Processing Time

Our logistical team works diligently to ensure your artisanal products are prepared for transit with precision:

  • Handling Time: All orders are processed, quality-checked, and dispatched within 1 to 3 business days.

  • Order Confirmation: Once your order is placed, you will receive an automated email confirmation. A second notification containing your tracking information will be sent as soon as your package leaves our facility.

3. Delivery Timelines

To maintain a consistent and reliable service, we utilize a streamlined global logistics network.

  • Standard Delivery: Our estimated delivery window is 6 to 12 days for all orders.

  • Uniformity: We maintain this 6–12 day timeline for all regions, ensuring that whether you are replenishing your Santal 33 or discovering Another 13 for the first time, your experience remains predictable and professional.

4. Tracking Your Order

We provide full end-to-end tracking for every shipment. Once your tracking number is active, you can monitor your package's journey from our hands to yours. Please allow 24–48 hours after dispatch for the tracking information to update in the carrier's system.

5. Secure Packaging

Fragrances and candles are delicate instruments of art. We use reinforced, specialized packaging to ensure that your 100% authentic perfumes and glass-encased candles arrive in pristine condition, protected from the rigors of transit.

6. Address Accuracy

Please ensure that your shipping address is entered correctly in USD checkout. We are unable to redirect packages once they have been dispatched. If you notice an error in your shipping details, please contact us immediately at press@lelabofragrancestore.com.

7. Delivery Issues

In the rare event that your package is delayed beyond the 12-day window or arrives damaged, our customer service team is ready to assist.

  • Support Email: press@lelabofragrancestore.com

  • Resolution: We will investigate the shipment status and, if necessary, arrange for a replacement to be sent under our satisfaction guarantee.