Refund Policy

At lelabofragrancestore.com, we take great pride in the quality of our niche fragrances and hand-poured candles. If you are not entirely satisfied with your purchase, we are here to assist you with a structured and transparent return and refund process.

1. 60-Day Return Guarantee

We offer a 60-day return policy, which means you have 60 days after receiving your item to request a return. We believe this window provides ample time to ensure your selected scent perfectly complements your lifestyle.

2. Eligibility for Returns

To ensure a successful return process, please adhere to the following conditions:

  • The item must be in the same condition that you received it.

  • It must be in the original packaging, including all protective seals and boxing.

  • A receipt or proof of purchase is required to process your request.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact our support team at press@lelabofragrancestore.com with your order number.

  2. Our team will provide you with the necessary return instructions and the dedicated return address.

  3. Please note that customers are responsible for the return shipping costs unless the item arrived damaged or incorrect.

4. Inspection and Approval

Once your return is received at our facility, our quality control team will inspect the item to ensure it meets our return criteria. We will notify you via email regarding the approval or rejection of your refund based on the condition of the returned product.

5. Refund Timeline and Process

Upon approval, your refund will be processed immediately:

  • Refund Duration: The funds will be credited back to your original payment method within 5 to 10 business days.

  • Currency: All refunds are issued in USD, consistent with the original transaction.

  • Shipping Costs: As we provide Free Shipping on all outbound orders, only the purchase price of the items will be refunded.

6. Damaged or Incorrect Items

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong fragrance (e.g., you ordered Another 13 but received a different scent), contact us immediately at press@lelabofragrancestore.com. We will evaluate the issue and make it right at no additional cost to you.

7. Cancellations

Orders are processed and dispatched within 1 to 3 business days. If you wish to cancel your order, please contact us as soon as possible. Once the order has been dispatched, it must follow the standard 60-day return process.

Contact Information

For all questions related to refunds and returns, please reach out to our dedicated service team:

Email: press@lelabofragrancestore.com

Website: lelabofragrancestore.com