Customer Service Policy

At lelabofragrancestore.com, our commitment to the art of perfumery is matched only by our dedication to your satisfaction. We strive to provide a shopping experience that is as refined and reliable as our fragrances. This policy outlines our standards of service and the logistical promises we make to our global community.

1. Our Service Philosophy

We view every customer interaction as an opportunity to provide excellence. Whether you are selecting your first bottle of Santal 33 or restocking your favorite hand-poured candles, our team is dedicated to ensuring your journey with us is seamless, transparent, and professional.

2. Shipping & Delivery Excellence

To provide a premium experience without hidden costs, we have streamlined our logistics:

  • Complimentary Shipping: We are pleased to offer Free Shipping on all orders across our entire collection.

  • Order Processing: Our team ensures that all orders are prepared and dispatched within 1 to 3 business days.

  • Delivery Timeline: We maintain a consistent delivery window of 6 to 12 days for all destinations. This timeline applies to our standard logistics network to ensure your fragrance arrives in perfect condition.

3. Returns and Satisfaction Guarantee

We understand that choosing a signature scent is a personal journey. If your selection does not meet your expectations, we offer a comprehensive return framework:

  • 60-Day Return Window: You may initiate a return for any reason within 60 days of receiving your order.

  • Return Process: To start a return, please contact our support team at press@lelabofragrancestore.com with your order details.

  • Condition: Items must be returned in their original condition and packaging to ensure eligibility for a full refund.

4. Refund Policy

Once your return is received and inspected, we process your financial settlement with priority:

  • Processing Time: Refunds are typically completed within 5 to 10 business days.

  • Transaction Currency: All refunds, like our original transactions, are issued in USD.

  • Notification: You will receive a confirmation email once the refund has been credited back to your original payment method.

5. Commitment to Authenticity

We guarantee that all perfumes and candles hosted on our platform are 100% authentic. Our quality control team inspects every batch to ensure the integrity of the scent notes, sillage, and packaging meets the high standards of niche perfumery.

6. Communication & Support

For inquiries regarding orders, product details, or fragrance consultations, our dedicated communication channel is open:

  • Email Support: press@lelabofragrancestore.com

  • Inquiry Response: We aim to respond to all emails within 24–48 hours during business days.