Privacy Policy

At lelabofragrancestore.com, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website and purchase our niche fragrances and candles.

1. Information We Collect

To provide you with our premium service, we collect information that allows us to fulfill your orders and enhance your shopping experience:

  • Personal Identifiers: Name, shipping address, billing address, and phone number.

  • Contact Information: Your email address (e.g., for order confirmations and customer service).

  • Payment Details: All transactions are processed securely in USD. We do not store full credit card numbers on our servers; payments are handled through encrypted, industry-standard payment gateways.

  • Device Information: IP address, browser type, and browsing patterns to optimize our website performance.

2. How We Use Your Information

Your data is used exclusively to maintain the high standards of lelabofragrancestore.com:

  • Order Fulfillment: Processing your purchase, arranging the 1-3 day dispatch, and ensuring delivery within the 6-12 day window.

  • Customer Support: Responding to inquiries sent to press@lelabofragrancestore.com and managing the 60-day return process.

  • Communication: Sending updates regarding your shipment or exclusive limited-time offers on scents like Santal 33 and Another 13.

3. Data Retention and Security

We implement rigorous security measures to protect your personal information. Your data is retained only as long as necessary to provide you with our services and to comply with standard accounting and transaction record requirements.

  • Encryption: We use Secure Socket Layer (SSL) technology to ensure your data is encrypted during transmission.

  • Refund Management: Information required for your 5-10 day refund window is handled with the utmost confidentiality.

4. Third-Party Services

We only share your information with trusted third parties essential to our operations, such as:

  • Logistics Partners: To ensure your free shipping and delivery are handled accurately.

  • Payment Processors: To securely facilitate transactions in USD.

  • We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Cookies

Our website uses cookies to improve functionality, remember your preferences, and analyze site traffic. You can choose to disable cookies through your browser settings, though this may affect your ability to use certain features of the site.

6. Your Rights

You have the right to access, correct, or request the deletion of the personal information we hold about you. If you wish to exercise these rights or have questions about our privacy practices, please contact our privacy team.

7. Contact Information

For any questions regarding this Privacy Policy or the handling of your data, please reach out to us:

Email: press@lelabofragrancestore.com

Website: lelabofragrancestore.com